Help for those affected by recent natural disasters | Learn More

A message from Aflac

To our policyholders in areas affected by wildfires in designated California counties: Butte, Lake, Mendocino, Napa, Nevada, Orange, Solano, Sonoma, and Yuba, as well as those in areas affected by recent hurricanes in Puerto Rico and the Virgin Islands, please know that the thoughts and prayers of everyone at Aflac are with you. We are working with government agencies that represent all declared disaster areas, including those under emergency order, to ensure we do everything possible to help you. Based on that guidance, we have extended the due dates for policy premiums by 60 days for those living in places that have been declared disaster areas or are under emergency order. If you have a question about your policy or need help, contact us at 800-992-3522. To help with the recovery, Aflac made a $500,000 donation to the American Red Cross, and our employees are making their own private contributions. Please be safe, as the care of you and your families is paramount.

Un mensaje de parte de Aflac

A nuestros asegurados en las áreas afectadas por los recientes huracanes, queremos que sepan que todos en Aflac estamos pensando en, y orando por, ustedes. Estamos trabajando con agencias del gobierno que representan todas las áreas declaradas como zonas de desastre, para asegurarnos de hacer todo lo posible para ayudarles. Basándonos en su consejo, hemos extendido por 60 días las fechas de vencimiento de las primas de las pólizas de aquellos que viven en áreas declaradas como zonas de desastre. Si tiene una pregunta sobre su póliza o necesita ayuda, contáctenos al 800-992-3522. Para ayudar con la recuperación, Aflac ha donado $500,000 a la Cruz Roja Americana y nuestros empleados están efectuando sus propias donaciones. Por favor cuídense, ya que su bienestar y el de sus familias está por encima de todo.


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What does benefits open enrollment have in common with Amazon, the online retailer? Not enough, according to today’s employees.

The results of the 2017 Aflac WorkForces Report* reveal that American workers are fans of the Amazon experience and would like to see the retailer’s convenient shopping model applied to the benefits selection process.

As the open enrollment season approaches, you can use the results of the Aflac WorkForces Report to make the benefits selection process easier and more convenient for your company’s employees. By understanding what bothers workers most about open enrollment, you can team with your agent or broker to build better enrollment processes and communications.

With that in mind, here are five key employee disconnects and desires:

  1. Lack of comprehension. From deductibles to copayments to providers, employees are in the dark: 74 percent say there are at least some things they don’t understand about their policies.
  2. Spending errors. Perhaps workers’ lack of comprehension is to blame for the fact that more than half of them – 55 percent – say they waste up to $750 by making mistakes during open enrollment.
  3. Not enough information. What do employees want? Thirty-one percent say what they need most before their next open enrollment is more information about things like out-of-pocket costs and which doctors are in their networks.
  4. Concise, comprehensible information. Employees don’t have time – or don’t want to make time – for benefits research. In fact, they’re pretty much on autopilot when it comes to open enrollment.
  5. Professional advice. While employees don’t spend time researching benefits on their own, they’re not averse to meeting with a professional who’s done the legwork for them: 48 percent of employees say they would prefer to speak to an expert about their benefits, either in person or on the phone.

Just as employees want benefits experts to do the research for them, Aflac has done the research for you through its annual WorkForces Report. The results can be used to put together a simpler, more effective open enrollment plan that helps give employees what they want in the way they want it.

Open enrollment season is quickly approaching, so now is the time to meet with your benefits advisor about the best, most efficient ways to communicate with employees about their choices. It’s also the time to work with your agent or broker to make sure your company’s current voluntary benefits options are comprehensive and in line with today’s employee needs – and to ensure your benefits roster is not outpaced by that of your competitors.

This article is for informational purposes only and is not intended as a solicitation.

Coverage is underwritten by American Family Life Assurance Company of Columbus. In New York, coverage is underwritten by American Family Life Assurance Company of New York.