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Customer Service


E-Mail Customer Service

Mailing Address


1932 Wynnton Road

Columbus, GA 31999

Aflac NY Customer Service


877.844.0201 (fax)

E-Mail Customer Service

Medicare Supplement Policyholders

If your Medicare Supplement Policy was issued on or after 10/01/2012, call us at 855.207.2078.

If your Medicare Supplement Policy was issued prior to 10/01/2012, call us at 800.992.3522.

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Frequently Asked Questions

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Contact Us

What is your mailing address?
What is your phone number?
What is your fax number?
What are your call center hours/hours of operation?


How do I submit a claim?
What information will I need to include with my claim?
How do I sign up for Direct Deposit and how long will it take?
How do I check the status of my claim?

One Day Pay

What is ONE DAY PAYSM, and how can I use it?

Policy Services

Where do I mail my payment, including overnight payments?
Can I view my policy online?
How do I update my personal information (i.e. address, phone number)?
Who is my agent and how can I contact them?
How do I apply for Aflac coverage?
How do I sign up for online services for my Aflac business account?
How can I continue my policy once I’ve left my job?
How do I reinstate my policy?


Do you sell major medical insurance?
Do you sell auto and home (property and casualty) insurance?