Aflac Worldwide Headquarters
1932 Wynnton Road
Columbus, GA 31999

Aflac Customer Call Center: 800.992.3522

Aflac Group Customer Call Center: 800.433.3036

Aflac New York Customer Call Center: 800.366.3436

* Aflac Direct: 866.990.2668

* Aflac Direct customers purchased a policy online or over the phone after January 4th, 2021.

Claims: 877.442.3522 (fax)

Policy Services: 800.448.8922 (fax)

Aflac Group Claims: 866.849.2970 (fax)

Aflac New York Claims: 877.844.0201 (fax)

Aflac New York Policy Services: 888.694.1265 (fax)

The Aflac customer call center is open 9 a.m. - 7 p.m. EST, Monday thru Friday

The fastest way to receive benefit payments is to file your claim electronically. Visit Policyholder Services to register or sign in to access your account. You will need your policy number to register.

Documentation should include the following information:

• Provider’s name
• Provider’s address and phone number
• Policyholder’s Information
• Patient Information
• Dates of Service
• Diagnosis
• Specific treatment received from the provider

Login to Policyholder Services to sign up for direct deposit. Please note, it can take up to two business days to process your request. If you sign up for direct deposit on the same day your claim is submitted, your benefits may be paid by the original payment method.

To check the status of your claim online, login to Policyholder Services or call 800.992.3522 to speak directly to a customer service representative.

Mail payments to:
Aflac
1932 Wynnton Road
Columbus, GA 31999

Please include your Aflac account/policy number on your check or money order.

Yes. Policyholder Services provides 24/7 secure access to your policy information.

Your personal information can be updated by logging in to Policyholder Services and selecting the tab, My Personal Info.

Visit Policyholder Services and login to your account to access your agent’s contact information, conveniently located on the policies homepage.

Visit: https://www.aflac.com/agent-locator/ to find an Aflac agent in your area.

Visit Aflac Business Services to sign up for online services. Please have your zip code, and account number available.

The most convenient way to continue your coverage is through Aflac Always. You may register online by logging in to Policyholder Services.

Reinstatement forms are located in Policyholder Services.

No. Major medical insurance pays for doctors and hospitals. Aflac coverage is designed to provide you with cash benefits, unless otherwise assigned, to help with daily expenses when you’re sick or hurt—cash to be used as you wish to help you and your family with unexpected expenses.

No, we sell supplemental health insurance. If you get sick or hurt, Aflac provides a financial safety net to help with expenses. Differing from major medical insurance, Aflac coverage is designed to provide you with cash benefits, unless otherwise assigned, to use how you see fit.