Consumer Complaints.
Before filing a complaint, see the list below for information on some basic concerns/questions:
- Appeal a denied claim:
Appeals must be submitted in writing by mailing to:
Aflac Claims Appeals
PO Box 84065
Columbus, GA 31908-9998
Or by fax:
Attn: Aflac Claims Appeals
(888) 659-1023
- Need status of claim: Please note, claims are worked in date order. Log into My Account
- Cannot log in to MyAflac: Call 800-992-3522 and the representative will file a ticket with IT.
- No one called me back: Call 800-992-3522 for assistance.
- Need policy maintenance: Call 800-992-3522 for assistance.
- Need an agent: Click on Agent Locator for the information.
- You can also utilize our Chat Feature to get answers to common questions, 24 hours a day/7 days a week at Contact Aflac.
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