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Consumer Complaints.

Before filing a complaint, see the list below for information on some basic concerns/questions:

  • Appeal a denied claim:
    Appeals must be submitted in writing by mailing to:
    Aflac Claims Appeals
    PO Box 84065
    Columbus, GA 31908-9998

    Or by fax:
    Attn: Aflac Claims Appeals
    (888) 659-1023
  • Need status of claim: Please note, claims are worked in date order. Log into My Account
  • Cannot log in to MyAflac: Call 800-992-3522 and the representative will file a ticket with IT.
  • No one called me back: Call 800-992-3522 for assistance.
  • Need policy maintenance: Call 800-992-3522 for assistance.
  • Need an agent: Click on Agent Locator for the information.
  • You can also utilize our Chat Feature to get answers to common questions, 24 hours a day/7 days a week at Contact Aflac.

File Your Complaint Online

Please Note: Consumer complaints require a 15-day turnaround.

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