Consumer Complaints.

Before filing a complaint, see the list below for information on some basic concerns/questions:

• Appeal a denied claim:
  Appeals must be submitted in writing by mailing to:
  Aflac Claims Appeals
  PO Box 84065
  Columbus, GA 31908-9998
  
  Or by fax:
  Attn: Aflac Claims Appeals
  (888) 659-1023
  
  Aflac Life, Absence and Disability Solutions Claims Appeals
  Please review the decision letter that was sent to you for your appeal instructions and guidelines, or contact your Case Manager for that information.
  
  You have the following options for submitting your appeal:
  Fax: 800.206.9186
  Email: Send it to us at myPLADSappeal@aflac.com Include your case number in the subject line.
  Claims App: Take a photo or scan your appeal into the case at https://mygrouplifedisability.aflac.com/personal/s/login.
  Mail: Appeals Administrative Office, PO Box 8308, Columbus, GA 31908-8308
  
  Please include your Case # in all appeal communications.
  
• Need status of claim: Please note, claims are worked in date order. Log into My Account
• Cannot log in to MyAflac: Call 800-992-3522 and the representative will file a ticket with IT.
• No one called me back: Call 800-992-3522 for assistance.
• Need policy maintenance: Call 800-992-3522 for assistance.
• Need an agent: Click on Agent Locator for the information.
• You can also utilize our Chat Feature to get answers to common questions, 24 hours a day/7 days a week at Contact Aflac.