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Did you know you can chat about a claim or policy question 24/7? For access to Claims and Policy information, click the Live Chat button on the right-hand side of this page.
Life claim forms for the state of Illinois must be obtained by contacting Aflac Worldwide Headquarters at 800.992.3522 to have the appropriate forms sent to you. Our customer service representatives are here to assist you Monday through Friday from 8 a.m. until 8 p.m. Eastern time.
To submit your claim via mail:
Mail: Aflac, 1932 Wynnton Road, Columbus, GA 31999
If you disagree with a claims decision, you may submit an appeal, citing supporting policy provisions:
Mail: Aflac Claims Appeals, PO Box 84065, Columbus, GA 31908-9998
Please use the claim appeal form to organize your request. Please be sure to explain why you disagree with Aflac's decision, and include any additional supporting documentation.
You have the right to appeal a decision up to a maximum of three times per claim. All appeals must be submitted within 180 days of the original claim decision.
One Day PaySM is available for certain individual claims submitted online through the Aflac SmartClaim® process. Claims may be eligible for One Day Pay processing if submitted online through Aflac SmartClaim®, including all required documentation, by 3 p.m. ET. Documentation requirements vary by type of claim; please review requirements for your claim(s) carefully. Aflac SmartClaim® is available for claims on most individual Accident, Cancer, Hospital, Specified Health, and Intensive Care policies. Processing time is based on business days after all required documentation needed to render a decision is received and no further validation and/or research is required. Individual Company Statistic, 2019.
Life claim forms for the state of Illinois must be obtained by contacting Aflac Worldwide Headquarters at 800.992.3522 to have the appropriate forms sent to you. Our customer service representatives are here to assist you Monday through Friday 8 a.m. until 8 p.m. Eastern time.
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