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File a Claim via Fax or Mail

You can also submit your claim via fax or mail. To get started, select your state and download a claim form.

To file your claim via fax or mail, simply download the appropriate forms below, and send to us with all necessary supporting documentation.

Download a Claim Form

Choose your state of residence and select the appropriate form(s).


    To submit your claim via fax or mail.

    Fax: 877.442.3522

    Mail: Aflac, 1932 Wynnton Road, Columbus, GA 31999

    If you have a question about how your claim was processed or disagree with a claims decision, you may submit an appeal, citing supporting policy provisions:

    Fax: 888.659.1023

    Mail: Aflac Claims Appeals, PO Box 84065, Columbus, GA 31908-9998

    Please use the claim appeal form to organize your request. Please be sure to explain why you disagree with Aflac's decision, and include any additional supporting documentation.

    You have the right to appeal a decision up to a maximum of three times per claim.
    All appeals must be submitted within 180 days of the original claim decision.