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Individuals & Families
Request a Quote
Individuals & Families

To request a quote, fill out our Contact Form and we'll call you or Call Us now at

800.992.3522
Business Hours

Monday thru Friday . 8:00 AM - 8:00 PM EST

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Monday - Friday 8:00 AM to 11:00 PM ET
Saturday & Sunday 10:00 AM to 6:00 PM ET

Current time: 1:52 pm EDT
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File a Claim via Fax or Mail

You can also submit your claim via fax or mail. To get started, select your state and download a claim form.

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To file your claim via fax or mail, simply download the appropriate forms below, and send to us with all necessary supporting documentation.

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Choose your state of residence and select the appropriate form(s).

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    To submit your claim via fax or mail.

    Fax: 877.442.3522

    Mail: Aflac, 1932 Wynnton Road, Columbus, GA 31999

    If you have a question about how your claim was processed or disagree with a claims decision, you may submit an appeal, citing supporting policy provisions:

    Fax: 888.659.1023

    Mail: Aflac Claims Appeals, PO Box 84065, Columbus, GA 31908-9998

    Please use the claim appeal form to organize your request. Please be sure to explain why you disagree with Aflac's decision, and include any additional supporting documentation.

    You have the right to appeal a decision up to a maximum of three times per claim.
    All appeals must be submitted within 180 days of the original claim decision.

    As our product line expands and new benefits become available, Aflac will stop offering One Day PaySM effective Jan. 1, 2021, in order to provide consistency to the claim process and in alignment with the implementation of new technology. Aflac will continue to pay claims fast. Please note that One Day Pay will remain available until Dec. 31, 2020, and all eligible claims must be submitted online through www.aflac.com or the MyAflac app, including all required documentation, by 3 p.m. ET. Documentation requirements vary by type of claim; please review requirements for your claim(s) carefully.

    Online processing is available on most individual Accident, Cancer, Hospital, Specified Health and Intensive Care policies. Processing time is based on business days after all required documentation needed to render a decision is received and no further validation and/or research is required. Individual Company Statistic, 2019

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