By hitting submit, I agree to receive autodialed calls, to include scheduling reminders, and texts from Aflac, an independent contractor Aflac associate, and an Aflac Partner, such as Sutherland Global Services or Clear Link Insurance Agency, LLC working at Aflac’s request, at the number provided. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. I understand I may also receive text messages about the status of my Aflac application and am not required to provide my consent as a condition of accessing Aflac’s website or purchasing Aflac’s products.

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File a Claim via Fax or Mail

You can also submit your claim via fax or mail. To get started, select your state and download a claim form.

To file your claim via fax or mail, simply download the appropriate forms below, and send to us with all necessary supporting documentation.

Download a Claim Form

Choose your state of residence and select the appropriate form(s).

To submit your claim via fax or mail.

Fax: 877.442.3522

Mail: Aflac, 1932 Wynnton Road, Columbus, GA 31999

If you have a question about how your claim was processed or disagree with a claims decision, you may submit an appeal, citing supporting policy provisions:

Fax: 888.659.1023

Mail: Aflac Claims Appeals, PO Box 84065, Columbus, GA 31908-9998

Please use the claim appeal form to organize your request. Please be sure to explain why you disagree with Aflac's decision, and include any additional supporting documentation.

You have the right to appeal a decision up to a maximum of three times per claim.
All appeals must be submitted within 180 days of the original claim decision.

One Day Pay^SM is available for certain individual claims submitted online through the Aflac SmartClaim® process. Claims may be eligible for One Day Pay processing if submitted online through Aflac SmartClaim®, including all required documentation, by 3 p.m. ET. Documentation requirements vary by type of claim; please review requirements for your claim(s) carefully. Aflac SmartClaim® is available for claims on most individual Accident, Cancer, Hospital, Specified Health, and Intensive Care policies. Processing time is based on business days after all required documentation needed to render a decision is received and no further validation and/or research is required. Individual Company Statistic, 2019.

Disclaimer

Life claim forms for the state of Illinois must be obtained by contacting Aflac Worldwide Headquarters at 800.992.3522 to have the appropriate forms sent to you. Our customer service representatives are here to assist you Monday through Friday 8 a.m. until 8 p.m. Eastern time.

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Individual coverage is underwritten by American Family Life Assurance Company of Columbus. In New York, coverage is underwritten by American Family Life Assurance Company of New York.
Worldwide Headquarters | 1932 Wynnton Road | Columbus, GA 31999

^†One Day Pay^SM is available for certain individual claims submitted online through the Aflac SmartClaim® process. Claims may be eligible for One Day Pay processing if submitted online through Aflac SmartClaim®, including all required documentation, by 3 p.m. ET. Documentation requirements vary by type of claim; please review requirements for your claim(s) carefully. Aflac SmartClaim® is available for claims on most individual Accident, Cancer, Hospital, Specified Health, and Intensive Care policies. Processing time is based on business days after all required documentation needed to render a decision is received and no further validation and/or research is required. Individual Company Statistic, 2019.

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To file your claim via fax or mail, simply download the appropriate forms below, and send to us with all necessary supporting documentation.

Download a Claim Form

To submit your claim via fax or mail.

If you have a question about how your claim was processed or disagree with a claims decision, you may submit an appeal, citing supporting policy provisions: