File a Claim via Fax or Mail

You can also submit your claim via fax or mail. To get started, select your state and download a claim form.

To file your claim via fax or mail, simply download the appropriate forms below, and send to us with all necessary supporting documentation.

To submit your claim via fax or mail.

Fax: 877.442.3522

Mail: Aflac, 1932 Wynnton Road, Columbus, GA 31999

If you have a question about how your claim was processed or disagree with a claims decision, you may submit an appeal, citing supporting policy provisions:

Fax: 888.659.1023

Mail: Aflac Claims Appeals, PO Box 84065, Columbus, GA 31908-9998

Please use the claim appeal form to organize your request. Please be sure to explain why you disagree with Aflac's decision, and include any additional supporting documentation.

You have the right to appeal a decision up to a maximum of three times per claim.
All appeals must be submitted within 180 days of the original claim decision.

Disclaimer

Life claim forms for the state of Illinois must be obtained by contacting Aflac Worldwide Headquarters at 800.992.3522 to have the appropriate forms sent to you. Our customer service representatives are here to assist you Monday through Friday 9 a.m. until 7 p.m. Eastern time.

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Individual Policies:
Coverage underwritten by American Family Life Assurance Company of Columbus. In New York, coverage underwritten by American Family Life Assurance Company of New York. Direct to Consumer individual coverage underwritten by Tier One Insurance Company.

Aflac Worldwide Headquarters | Columbus, GA

Aflac Group Policies:
Continental American Insurance Company (CAIC), a proud member of the Aflac family of insurers, is a wholly-owned subsidiary of Aflac Incorporated and underwrites group coverage. CAIC is not licensed to solicit business in New York, Guam, Puerto Rico, or the Virgin Islands. For groups sitused in California, group coverage is underwritten by Continental American Life Insurance Company. For groups sitused in New York, coverage is underwritten by American Family Life Assurance Company of New York.

Aflac Group | Columbia, SC

“Aflac” may include American Family Life Assurance Company of Columbus, American Family Life Assurance Company of New York, Continental American Insurance Company (marketed as “Aflac Group”), Tier One Insurance Company, and any other affiliated companies (collectively, “Aflac”), as applicable to the entity from whom you receive insurance services.

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File a Claim via Fax or Mail

You can also submit your claim via fax or mail. To get started, select your state and download a claim form.

To file your claim via fax or mail, simply download the appropriate forms below, and send to us with all necessary supporting documentation.

Download a Claim Form

To submit your claim via fax or mail.

If you have a question about how your claim was processed or disagree with a claims decision, you may submit an appeal, citing supporting policy provisions: