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This Texting Terms of Use applies to informational texting programs. For these programs, when you agree to this Terms of Use you are indicating your express consent. You may also agree to promotional texting programs by agreeing to this Terms of Use with an electronic signature.

Informational texting programs may include:

  • Welcome texts
  • Appointment invitations or reminders
  • Training reminders
  • Texts about tools and resources

Text messages may be sent to your mobile number using an automatic dialing system. Message and Data rates may apply.

What if I don’t want to receive texts anymore? To stop a specific texting program, you need to reply STOP to a text. You must reply STOP to each texting program that you no longer want to take part in. After you sent STOP to us, we may send you a message confirming that you do not want to get text messages.

What if I don’t want to receive texts from Aflac Anywhere anymore? Instead of sending STOP, log into and remove your mobile number by selecting the “Settings” tab from the left hand menu and under Mobile Phone, choose delete.

How do I get help with the text message? Text HELP.

Your wireless provider. Text messaging may not be available from all wireless providers. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. We cannot guarantee the successful delivery of all text messages. Messages sent by text may not be delivered if your mobile device is not in range of a transmission site, or if the network is down. A message may be delayed or not delivered because of where you are, how close you are to a building, weather or your equipment. We and your wireless provider will not be liable for losses or damages because a message was not delivered, or the message was delivered late, or delivered to a wrong number, or if the text is incomplete. We are not liable for your use or reliance on the content of any text message.

We can deliver messages to the following major mobile phone carriers: AT&T, Sprint, T-Mobile USA, Verizon Wireless; and some texts to minor phone carriers. Delivery is not guaranteed in Puerto Rico.

What happens if my phone number changes? Please update us right away if your mobile phone number changes. It is your responsibility to give a correct mobile phone number and to update any changes as soon as possible.

Protect your privacy. Text messaging is governed by our Privacy Policy. We recommend you use a password to open your mobile device.