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Serving and Understanding Our Communities: A Business Imperative

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At Aflac, our commitment to serving and understanding the communities where we live and work is not peripheral to our business—it is fundamental to it. Grounded in our purpose to help provide peace of mind, we recognize that strong, healthy communities create conditions for sustainable growth, trusted relationships, and long-term success. By listening to community needs and investing thoughtfully, Aflac ensures our business remains relevant, resilient, and responsive in a changing world.

At Aflac, our commitment to serving and understanding the communities where we live and work is not peripheral to our business—it is fundamental to it. Grounded in our purpose to help provide peace of mind, we recognize that strong, healthy communities create conditions for sustainable growth, trusted relationships, and long-term success. By listening to community needs and investing thoughtfully, Aflac ensures our business remains relevant, resilient, and responsive in a changing world.

Our ability to develop products, services and experiences that truly meet the needs of policyholders, partners, and stakeholders is facilitated by engaging a broader, diverse group of suppliers, which mirror the individuals we provide services to, because of their own personal and genuine experiences.

When we take the time to engage with communities—through service, collaboration and by leveraging a diverse pool of suppliers—we gain a deeper appreciation for the realities our customers face, enabling us to anticipate needs and respond with empathy and precision.

Our community-centered approach by working with diverse suppliers also reinforces trust, one of the most critical assets in the insurance industry. This trust translates into stronger brand loyalty, enhanced reputation, and greater confidence among those we serve. In turn, trusted brands are better positioned to weather economic shifts, market disruptions, and evolving customer expectations.

Simply stated, we drive business value, foster innovation, and support the communities who benefit from our products and services by partnering with a diverse range of suppliers, spanning small, mid-size, and large corporations.

The Business Value of Supporting Small Businesses and a Broad Supplier Network

Supporting small businesses and working with a broad range of suppliers is a vital component of a resilient and forward looking business strategy. Small and mid sized suppliers often bring specialized expertise, agility, and innovative thinking that strengthen the overall supply chain. By engaging businesses of different sizes and capabilities, organizations can enhance competition, increase efficiency, and reduce over reliance on a limited number of vendors.

A well balanced supplier network also helps companies respond more effectively to market changes and operational challenges. Smaller suppliers are often able to adapt quickly, offer customized solutions, and provide localized insight that improves service quality and responsiveness. These strengths can lead to improved performance, better pricing outcomes, and more reliable delivery across products and services.

In addition, supporting small businesses contributes to economic stability in the communities where companies operate. When local and emerging businesses succeed, they help create jobs, stimulate economic activity, and strengthen commercial ecosystems. These stronger local economies, in turn, benefit larger organizations by fostering healthier markets, more skilled workforces, and sustained long term growth.

Ultimately, supporting small businesses and maintaining a broad supplier base is not simply a social consideration, it is a practical business decision. It strengthens resilience, drives innovation, mitigates risk, and supports sustainable growth, ensuring organizations are well positioned for continued success in a dynamic business environment.

As part of our business strategy for long-term growth, we always explore partnering with businesses that reflect the rich diversity of the communities we serve. If your company is a small business that can add value to our desire to better understand and serve our communities, we want to hear from you.

To ensure supplier data is accessible within the company, as well as outside the organization, suppliers may register at Aflac Supplier Gateway to have their products or services viewable by Aflac.