Help for those affected by recent natural disasters | Learn More

A message from Aflac

To our policyholders in areas affected by wildfires in designated California counties: Butte, Lake, Mendocino, Napa, Nevada, Orange, Solano, Sonoma, and Yuba, as well as those in areas affected by recent hurricanes in Puerto Rico and the Virgin Islands, please know that the thoughts and prayers of everyone at Aflac are with you. We are working with government agencies that represent all declared disaster areas, including those under emergency order, to ensure we do everything possible to help you. Based on that guidance, we have extended the due dates for policy premiums by 60 days for those living in places that have been declared disaster areas or are under emergency order. If you have a question about your policy or need help, contact us at 800-992-3522. To help with the recovery, Aflac made a $500,000 donation to the American Red Cross, and our employees are making their own private contributions. Please be safe, as the care of you and your families is paramount.

Un mensaje de parte de Aflac

A nuestros asegurados en las áreas afectadas por los recientes huracanes, queremos que sepan que todos en Aflac estamos pensando en, y orando por, ustedes. Estamos trabajando con agencias del gobierno que representan todas las áreas declaradas como zonas de desastre, para asegurarnos de hacer todo lo posible para ayudarles. Basándonos en su consejo, hemos extendido por 60 días las fechas de vencimiento de las primas de las pólizas de aquellos que viven en áreas declaradas como zonas de desastre. Si tiene una pregunta sobre su póliza o necesita ayuda, contáctenos al 800-992-3522. Para ayudar con la recuperación, Aflac ha donado $500,000 a la Cruz Roja Americana y nuestros empleados están efectuando sus propias donaciones. Por favor cuídense, ya que su bienestar y el de sus familias está por encima de todo.

855.502.3522

For existing account servicing call: 800.992.3522

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Thank you for making Aflac available to your employees! This decision gives your employees access to insurance options people want and need.

Aflac Business Services for Accounts is an online tool used to efficiently pay invoices and manage your account. Visit our Business Services Accounts overview to learn more.

Staying involved with your agent during enrollment can help keep you prepared and organized to manage your account. Here are some great ways to work with your agent:

Before Enrollment:

Review your account information with your agent prior to enrollment. Verify:

  • Your contact information
  • Your billing frequency
  • Your number of annual payroll deductions

After Enrollment:

Once the enrollment period ends, your Aflac agent will provide your payroll deduction, including:

  • The payroll deduction amounts for each employee
  • The date to start your payroll deductions
  • The date of your first statement

Payroll Deductions

Aflac bills in arrears, meaning your payroll deductions should occur before you receive your statement. If your payroll deductions will not cover the full amount billed, please call Aflac’s Customer Service Center for assistance at 800.992.3522.

Deduction Summary

Accounts that receive paper statements in the mail will receive their payroll deduction information from their Aflac agent.

The deduction summary will contain:

  • Payroll deduction amounts for each employee
  • Date to start your payroll deductions
  • Date of your first statement

If you manage your account information online with Aflac Business Services, your deductions summary will be available online 48 hours after the first insurance application is processed for your employees.

Want Aflac Business Services?

Aflac Business Services is the most secure and convenient way to manage your Aflac invoice and account information. The system allows you to:

  1. View your payroll deduction summary
  2. Take advantage of online billing
  3. Review, print, and save electronic copies of your Aflac invoice
  4. Print commonly used forms
  5. View and update account and employee information

It's easy to register for Aflac Business Services! Simply follow these steps:

  1. Select Register for Aflac Business Services
  2. Accept the Terms & Conditions
  3. Provide your email address and other requested information

Once you've completed these steps, you can log in to begin using Aflac Business Services.

Statement Guide

Business Services accounts will receive an email alert advising that their statement is ready for review and payment. Please add myaccount@aflac-onlineservices.com to your email address book to ensure you receive important email notifications from Aflac. If your account needs a paper statement for internal processing, you may print a copy after you reconcile your online statement.

Paper Statement Accounts

This is a sample of the statement you will receive after your employees apply and are approved for Aflac insurance policies.

Sample Statement

Helpful Tips for Common Adjustments

  • Confirm that the billing frequency in the left column of the first page of the statement is correct. If the billing frequency is incorrect, contact Aflac’s Customer Service Center.
  • Review each employee’s deduction for any discrepancies beginning on page 3 of your statement.
  • Mark through mismatched deduction beside the policy in question, enter the change request (CR) code, and indicate the correct amount. If change request is for a name change, add person to policy (beneficiary) or delete person (beneficiary) from policy, download a change form.
  • Total the adjusted premium and enter the Adjustments Total and the Amount Enclosed on the payment coupon on page 1 of the invoice.
  • Send payment and a copy of the statement to Aflac Worldwide Headquarters:

Aflac
Attn: Remittance Processing Services
1932 Wynnton Road
Columbus, Georgia 31999-0797

Helpful Statement Resources