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Everyone wants a better enrollment experience. But employers and employees aren’t quite eye-to-eye about what that means.
30% of employers don’t offer online benefits management, but 83% of employees say it’s important to have.1
75% of employers think their employees are fully on board with their benefits plan, but only 65% of employees say they’re highly satisfied with their benefits.1
72% of employers say their employees understand the costs of health care, but only 54% of employees say they do.1
Communication is a key area of concern
Nearly half of employers say they communicate about benefits regularly, yet only a third of employees agree. This might be why we saw a seven-point decline in employee benefits understanding in 2025.3
Better benefits communication helps employees understand what they’re choosing. Making sure everyone knows what’s at stake can lead to improved enrollment participation and benefits utilization — and ultimately, more satisfied employees who want to stick around.
Start the conversation today. Contact your Aflac benefits advisor or visit Aflac.com/business.
Companies choose to make Aflac policies available to increase benefits options without impacting their bottom line.
1 Aflac. “Workplace benefits trends: executive summary 2025-2026.” Published October 2025. Accessed 3.10.26.
2 Mercer. “Building trust through benefits: Why communication matters more than ever.” Published 2025. Accessed 3.10.26.
3 Aflac. “The state of workplace benefits + employee engagement.” Published 2025. Accessed 3.10.26.
The content within provides general information and does not constitute legal, tax or accounting advice regarding any specific situation. Aflac cannot anticipate all the facts that a particular employer will have to consider in their benefits decision-making process.
Individual coverage is underwritten by American Family Life Assurance Company of Columbus. Group coverage is underwritten by Continental American Insurance Company (CAIC), a wholly owned subsidiary of Aflac Incorporated. CAIC is not licensed to solicit business in New York, Guam, Puerto Rico or the Virgin Islands. For groups sitused in California, group coverage is underwritten by Continental American Life Insurance Company. For individual coverage in New York or coverage for groups sitused in New York, coverage is underwritten by American Family Life Assurance Company of New York.
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