Life claim forms for the state of Illinois must be obtained by contacting Aflac Worldwide Headquarters at 800.992.3522 to have the appropriate forms sent to you. Our customer service representatives are here to assist you Monday through Friday from 8 a.m. until 8 p.m. Eastern time.
Mail: Aflac, 1932 Wynnton Road, Columbus, GA 31999
† One Day Pay SM available for most properly documented, individual claims submitted online through Aflac SmartClaim® by 3PM ET. Aflac SmartClaim® not available on the following: Disability, Life, Vision, Dental, Medicare Supplement, Long Term Care/Home Health Care, Aflac Plus Rider, Specified Disease Rider and Group policies. Aflac processes most other claims in about four days. Processing time is based on business days after all required documentation needed to render a decision is received & no further validation and/or research is required. Individual Company Statistic, 2015.
*For claims submitted on 11/25, the 3pm guarantee is changed to 12:00pm ET due to the Company closing for the holiday.