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Request a Quote

To request a quote, fill out our Contact Form and we'll call you or Call Us now at

Business Hours

Monday thru Friday . 8:00 AM - 8:00 PM EST

Request a Quote
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Monday - Friday 8:00 AM to 11:00 PM ET
Saturday & Sunday 10:00 AM to 6:00 PM ET

Current time: 1:52 pm EDT
An Aflac agent will call you within 15 minutes

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By hitting submit, I agree to receive autodialed calls, to include scheduling reminders, and texts from Aflac, an independent contractor Aflac associate, and an Aflac Partner, such as Sutherland Global Services, Clear Link Insurance Agency, LLC or LifeQuotes, Inc. working at Aflac’s request, at the number provided. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. I understand I may also receive text messages about the status of my Aflac application and am not required to provide my consent as a condition of accessing Aflac’s website or purchasing Aflac’s products.

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Claims Paid Fast

When you use Aflac SmartClaim® to submit accident, cancer, hospitalization or illness claims online you’ll get paid fast.

Log In to your account

Click. Submit. Smile.

Use Aflac SmartClaim to get paid fast.

Register or log in:

1. Go to or download the MyAflac Mobile app from the App Store or Google Play Store.

Enroll in claims direct deposit:

1. Direct Deposit allows you to get paid fast.
2. Click Direct Deposit and follow the instructions for registration.
3. Please allow one business day for Direct Deposit enrollment to take effect.

File your claim with Aflac SmartClaim®:

1. Access Aflac SmartClaim from MyAflac or the MyAflac Mobile app.
2. Aflac SmartClaim guides you every step of the way.
3. Upload required documents.1
4. Submit your claim before 3 p.m. ET, Monday-Friday.

Information you may need to file your claim

  • Policy number
  • Patient’s name and date of birth
  • Diagnosis
  • Description of service
  • Date(s) of service
  • Name and address of service provider

Track the status of your claim

View your message center on the MyAflac Mobile app or in MyAflac for updates on your Aflac SmartClaim submission.

For step-by-step tutorials on filing an online claim, please see our how-to videos or download our claims checklists.

Follow these three simple steps to get paid fast:

Log in to Aflac SmartClaim®

If you have a question about how your claim was processed or disagree with a claims decision, you may submit an appeal, citing supporting policy provisions:

Fax: 888.659.1023

Mail: Aflac Claims Appeals, PO Box 84065, Columbus, GA 31908-9998

Please use the claim appeal form to organize your request. Please be sure to explain why you disagree with Aflac's decision, and include any additional supporting documentation.

You have the right to appeal a decision up to a maximum of three times per claim.
All appeals must be submitted within 180 days of the original claim decision.