New messages from Aflac | View Notifications opens a dialog Close X dismisses the notification alert
Partner with Aflac

Fill out the form and we’ll contact you.

All fields are required.

Close

Aflac is here to help.

Aflac's Individual and group policies are designed to give our customers peace of mind when life events occur. This year, with the COVID-19 virus, and the uptick in H1N1 expected by the medical community, the CDC has provided guidance on its website. For that information, please visit www.cdc.gov. If you are an Aflac customer and have questions about your coverage please visit www.aflac.com/contactus and see the frequently asked questions below.

COVID-19 and Aflac Coverage

Does Aflac coverage include testing for COVID-19?

We are closely monitoring the impact that COVID-19 is having on our customers and employees as caring for them is our number one priority. Aflac policies/certificates (i.e. Accident, Hospital, etc.) provide coverage for an annual wellness or health screening benefit. Tests for COVID-19, as well as other laboratory tests, may be covered as a wellness or health screening benefit under your Aflac policies/certificates.

If an insured has not tested positive for COVID-19 but his doctor feels it is best to remain in self-isolation or the government has put him under quarantine, will Aflac pay benefits while he’s staying home?

We are closely monitoring the effect of COVID-19 for our customers and employees, and we understand how it is impacting day to day lives. Aflac policies/certificates (i.e. Accident, Hospital, etc.) provide coverage for an annual wellness or health screening benefit. Tests for COVID-19, as well as other laboratory tests, may be covered as a wellness or health screening benefit under your Aflac policies/certificates. However, without a diagnosis, Aflac is unlikely to pay as a covered illness or injury.

Product Specific Questions:

Accident Insurance
Critical Illness Insurance
Hospital Indemnity Insurance
Specified Health Event Insurance
Short-Term Disability Insurance
Value Added Services and Telemedicine
Filing Claims, Service Change Requests

State Advisories

During these uncertain times, the DOIs are reviewing policies and language to ensure that policyholders clearly understand their benefits and know what is available to them. As Aflac is made aware of state advisories, we will post them here so you can readily access them as needed.

DOI Advisories:

New Mexico
New York

Small Business Resources

Individual coverage is underwritten by American Family Life Assurance Company of Columbus. Group coverage is underwritten by Continental American Insurance Company, a wholly-owned subsidiary of Aflac Incorporated. CAIC is not licensed to solicit business in New York, Guam, Puerto Rico, or the Virgin Islands. For groups sitused in California, coverage underwritten by Continental American Life Insurance Company. For individual coverage in New York or coverage for groups sitused in New York, coverage is underwritten by American Family Life Assurance Company of New York. WWHQ | 1932 Wynnton Road | Columbus, GA 31999 Continental American Insurance Company | Columbia, SC

Policy benefits may vary by state. Please view your policies to get the best and accurate information regarding your coverage.

The information contained in these FAQ's does not alter or modify the insurance contract. Claims will be administered according to the applicable policy terms and conditions.