Aflac bills in arrears, meaning your payroll deductions should occur before you receive your statement. If your payroll deductions will not cover the full amount billed, please call Aflac’s Customer Service Center for assistance at 1-800-99-AFLAC (1-800-992-3522).
Accounts that receive paper statements in the mail will receive their payroll deduction information from their Aflac agent.
The deduction summary will contain:
- Payroll deduction amounts for each employee
- Date to start your payroll deductions
- Date of your first statement.
If you manage your account information online with Aflac Business Services, your deductions summary will be available online 48 hours after the first insurance application is processed for your employees.