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One Day PaySM FAQ

Have questions about One Day PaySM? We’ve got some pretty quick answers right here.

What is One Day PaySM?
How does it work?
What do I have to do to get my claim paid in one day?
How will I receive my claim funds?
Does it cost anything to sign up for One Day PaySM?
What types of claims may be filed using Aflac SmartClaim®?
Why can’t all policies be filed using Aflac SmartClaim®?
What happens if I have more than one Aflac policy—do I have to file a separate claim for each one?
You say my documentation needs to be electronically uploaded—what if I don’t have access to a scanner?
What if I don’t have a scanner, smartphone or access to a computer?
What if I don’t have my claim documentation when I start the Aflac SmartClaim® process?
You processed my claim quickly but it took me 5 days, beyond the date the claim was paid, to receive my check in the mail.
You processed my claim quickly but it took me 2 days beyond the date the claim was paid to receive my claim payment in my bank account.
What if I initiated my claim through Aflac SmartClaim® but mailed or faxed my supporting documentation?
What if I file my claim through Aflac SmartClaim® with all my required documentation uploaded during the weekend or a holiday?
Is One Day PaySM available for Group claims?
Hopefully, we’ve answered your questions. If not, just give us a call.