No one can process and pay faster than Aflac. One Day PaySM is Aflac’s way of making sure your claim gets processed and approved the same day you submit it, so you can get paid in a day, to help your life stay on track. We’re built to process and pay, and not to deny and delay.
One Day Pay applies to claims submitted online through the Aflac SmartClaim® system at www.aflac.com/mypolicy. But why read the book when you can see the movie? We’ve made a short, 2-minute video that takes you through the step-by-step process of how One Day Pay works. Just grab some popcorn and see how it works.
It’s simple. All required documentation needs to be electronically uploaded—Monday thru Friday—by 3:00 PM Eastern Time. Once we receive it, we’ll have your claim processed before midnight that same day. This means, you’ll be paid in just a day.
Direct Deposit: If you’ve already signed up with Aflac for Direct Deposit, your funds will be deposited into the financial institution of your choice the next business day after filing your claim.
Conventional Mail: If you haven’t signed up with Aflac for Direct Deposit, your funds will be mailed to you, in the form of a check, the next business day after filing your claim.
At Aflac, we recommend that you sign up for direct deposit, at your convenience, even if you’re not currently making a claim. That way you’ll be prepared to take advantage of the full speed of One Day PaySM if you ever need to make a claim. To sign up for Direct Deposit, visit www.aflac.com/mypolicy today.
Aflac SmartClaim® is available for the following Aflac policies:
Personal Sickness including Hospital Indemnity, Intensive Care and Specified Health Event policies
We process, approve and pay policies that are not submitted through Aflac SmartClaim® in an average of 2.1 business days. You can sign up for direct deposit for even faster payment at www.aflac.com/mypolicy
No. It's just one form and you’re done. Aflac proactively looks across all the policies you have with us. So if you have other policies that are eligible for filing through Aflac SmartClaim®, we will automatically add them to the claims process and apply any common documentation. Easy peasy, yes?
No scanner, no problem. If you have a smartphone, just take a picture of your documents, email them to yourself and save them to your computer. Then all you have to do is upload them to us. (It’s like your documentation taking a selfie. Isn’t technology great?)
No need to panic, you’re still in luck. We process, approve and pay in an average of 2.1 business days by simply submitting your claim by fax or through the mail. You can sign up for direct deposit for even faster payment at www.aflac.com/mypolicy
No worries. We thought about that, too. You can simply upload the documentation within 28 days of completing the Aflac SmartClaim® process in the ‘Claims Details’ section under ‘My Claims’ at www.aflac.com/mypolicy.
Unfortunately, mail time is not accounted for because we can’t assume mail times and volumes for the U.S. Postal Service. However, to receive your claim payment more quickly in the future, please enroll in Aflac Claims Direct Deposit by visiting www.aflac.com/mypolicy today.
If you initiated your claims through Aflac SmartClaim® and didn’t electronically upload the required documentation, the normal 4-day processing goal applies. We process, approve and pay policies that are not submitted using Aflac SmartClaim® in an average of 2.1 business days.
Submitting your documentation through the electronic upload function in SmartClaim is a requirement for a claim to qualify for One Day PaySM.
If you have any further questions or concerns, regarding One Day PaySM or Aflac SmartClaim® services, please call us toll-free at 1.800.992.3522. Our customer service representatives are available Monday through Friday, from 8 a.m. to 8 p.m. Eastern Time.
Thank you for trusting us with your insurance needs. At Aflac, we do everything possible to pay your claim as fast as possible—because your expenses won’t wait. And neither should you.
La cobertura individual es suscrita por American Family Life Assurance Company of Columbus. En New York, la cobertura individual es suscrita por American Family Life Assurance Company of New York.
Sede Mundial | 1932 Wynnton Road | Columbus, GA 31999
†As our product line expands and new benefits become available, Aflac will stop offering One Day PaySM effective Jan. 1, 2021, in order to provide consistency to the claim process and in alignment with the implementation of new technology. Aflac will continue to pay claims fast. Please note that One Day Pay will remain available until Dec. 31, 2020, and all eligible claims must be submitted online through www.aflac.com or the MyAflac app, including all required documentation, by 3 p.m. ET. Documentation requirements vary by type of claim; please review requirements for your claim(s) carefully.
Online processing is available on most individual Accident, Cancer, Hospital, Specified Health and Intensive Care policies. Processing time is based on business days after all required documentation needed to render a decision is received and no further validation and/or research is required. Individual Company Statistic, 2019