Help for those affected by recent natural disasters | Learn More

A message from Aflac

Ohio Consumers and Field Force members affected by severe storms and flooding beginning on Feb. 19, 2018:

To help provide relief for Ohio policyholders and field force members in counties that have been declared disaster areas by the Ohio Department of Insurance, Aflac has enacted the following measures:

  • 60-day deferment of premium payments coming due, starting on regular premium due date.
  • At least a 60-day (longer, if reasonable) extension of policy provisions that impose a time limit on an insured/claimant to perform an act, including transmittal of information or funds to Aflac.
  • This order will be effective for any premium coming due, or any time limit on insured/claimant action, between February 19, 2018 and May 24, 2018. Any deferment of payment or extension of time limit is not to extend past May 24, 2018.

Indiana Consumers and Field Force members affected by severe storms and flooding beginning on Feb. 15, 2018:

To help provide relief for Indiana policyholders and field force members in counties that have been declared disaster areas by the Indiana Department of Insurance, Aflac has enacted the following measures:

  • Provide a 60-day suspension of policy termination due to late payment in affected counties, and a case by case review in unnamed counties in Indiana
  • Provide a 60-day suspension of producer appointment cancellations due to producer failure to supply proof of renewal of license in affected counties, and a case by case review in unnamed counties in Indiana
  • 60-day suspensions would be enforced for terminations or cancellations falling between February 14, 2018 through May 1, 2018
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One Day PaySM FAQ

Have questions about One Day PaySM? We’ve got some pretty quick answers right here.

What is One Day PaySM?
How does it work?
What do I have to do to get my claim paid in one day?
How will I receive my claim funds?
Does it cost anything to sign up for One Day PaySM?
What types of claims may be filed using Aflac SmartClaim®?
Why can’t all policies be filed using Aflac SmartClaim®?
What happens if I have more than one Aflac policy—do I have to file a separate claim for each one?
You say my documentation needs to be electronically uploaded—what if I don’t have access to a scanner?
What if I don’t have a scanner, smartphone or access to a computer?
What if I don’t have my claim documentation when I start the Aflac SmartClaim® process?
You processed my claim quickly but it took me 5 days, beyond the date the claim was paid, to receive my check in the mail.
You processed my claim quickly but it took me 2 days beyond the date the claim was paid to receive my claim payment in my bank account.
What if I initiated my claim through Aflac SmartClaim® but mailed or faxed my supporting documentation?
What if I file my claim through Aflac SmartClaim® with all my required documentation uploaded during the weekend or a holiday?
Is One Day PaySM available for Group claims?
Hopefully, we’ve answered your questions. If not, just give us a call.