To our policyholders in areas affected by the recent hurricanes, please know that the thoughts and prayers of everyone at Aflac are with you. We are working with government agencies that represent all declared disaster areas to ensure we do everything possible to help you. Based on that guidance, we have extended the due dates for policy premiums by 60 days for those living in places that have been declared disaster areas. If you have a question about your policy or need help, contact us at 800-992-3522. To help with the recovery, Aflac made a $500,000 donation to the American Red Cross, and our employees are making their own private contributions. Please be safe, as the care of you and your families is paramount.
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No one can process and pay faster than Aflac. One Day PaySM is Aflac’s way of making sure your claim gets processed and approved the same day you submit it, so you can get paid in a day, to help your life stay on track. We’re built to process and pay, and not to deny and delay.
One Day Pay applies to claims submitted online through the Aflac SmartClaim® system at www.aflac.com/mypolicy. But why read the book when you can see the movie? We’ve made a short, 2-minute video that takes you through the step-by-step process of how One Day Pay works. Just grab some popcorn and see how it works.
It’s simple. All required documentation needs to be electronically uploaded—Monday thru Friday—by 3:00 PM Eastern Time. Once we receive it, we’ll have your claim processed before midnight that same day. This means, you’ll be paid in just a day.
There are two ways you can receive your funds:
At Aflac, we recommend that you sign up for direct deposit, at your convenience, even if you’re not currently making a claim. That way you’ll be prepared to take advantage of the full speed of One Day PaySM if you ever need to make a claim. To sign up for Direct Deposit, visit www.aflac.com/mypolicy today.
Nope. Nada. Zilch. In other words, nothing. Our One Day PaySM service is exclusively available to all Aflac Individual Policyholders, with qualifying policies, at no charge.
To take advantage of the speed and convenience that One Day PaySM offers, all you need to do is sign up for Direct Deposit by visiting www.aflac.com/mypolicy today.
Aflac SmartClaim® is available for the following Aflac policies:
We process, approve and pay policies that are not submitted through Aflac SmartClaim® in an average of 2.1 business days. You can sign up for direct deposit for even faster payment at www.aflac.com/mypolicy
Unfortunately some claims cannot be filed through Aflac SmartClaim® because they require signed employer and physician statements, which may take several days to obtain.
No. It's just one form and you’re done. Aflac proactively looks across all the policies you have with us. So if you have other policies that are eligible for filing through Aflac SmartClaim®, we will automatically add them to the claims process and apply any common documentation. Easy peasy, yes?
No scanner, no problem. If you have a smartphone, just take a picture of your documents, email them to yourself and save them to your computer. Then all you have to do is upload them to us. (It’s like your documentation taking a selfie. Isn’t technology great?)
No need to panic, you’re still in luck. We process, approve and pay in an average of 2.1 business days by simply submitting your claim by fax or through the mail. You can sign up for direct deposit for even faster payment at www.aflac.com/mypolicy
No worries. We thought about that, too. You can simply upload the documentation within 28 days of completing the Aflac SmartClaim® process in the ‘Claims Details’ section under ‘My Claims’ at www.aflac.com/mypolicy.
Unfortunately, mail time is not accounted for because we can’t assume mail times and volumes for the U.S. Postal Service. However, to receive your claim payment more quickly in the future, please enroll in Aflac Claims Direct Deposit by visiting www.aflac.com/mypolicy today.
Unfortunately, the time in which it takes your bank to post the funds as available is not accounted for because we cannot assume bank processing times and/or banking holidays.
If you initiated your claims through Aflac SmartClaim® and didn’t electronically upload the required documentation, the normal 4-day processing goal applies. We process, approve and pay policies that are not submitted using Aflac SmartClaim® in an average of 2.1 business days.
Submitting your documentation through the electronic upload function in SmartClaim is a requirement for a claim to qualify for One Day PaySM.
Your claim will be reviewed and processed the next business day.
Not yet. We hope to offer this—and group hugs—soon.
If you have any further questions or concerns, regarding One Day PaySM or Aflac SmartClaim® services, please call us toll-free at 1.800.992.3522. Our customer service representatives are available Monday through Friday, from 8 a.m. to 8 p.m. Eastern Time.
Thank you for trusting us with your insurance needs. At Aflac, we do everything possible to pay your claim as fast as possible—because your expenses won’t wait. And neither should you.
© 2017 AFLAC INCORPORATED
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La cobertura individual es suscrita por American Family Life Assurance Company of Columbus. En New York, la cobertura individual es suscrita por American Family Life Assurance Company of New York.
Sede Mundial | 1932 Wynnton Road | Columbus, GA 31999
†One Day PaySM está disponible para ciertas reclamaciones individuales, enviadas por internet a través del proceso de Aflac SmartClaim®. Las reclamaciones pueden ser elegibles para ser procesadas como One Day Pay si son enviadas por internet a través de Aflac SmartClaim, incluyendo toda la documentación necesaria hasta las 3 de la tarde, hora del este. Los requisitos de la documentación varían según el tipo de reclamación; por favor revise detenidamente los requisitos de su(s) reclamación(es). Aflac SmartClaim está disponible para las reclamaciones en la mayoría de las pólizas individuales de Accidente, Cáncer, Hospital, Incidencia Específica de la Salud y Cuidados Intensivos. El servicio de la página de Internet de Aflac SmartClaim sólo está disponible en inglés. Asistencia directa en español está disponible para ayudar a los clientes de habla hispana a navegar a través de la página llamando al 800.742.3522. El tiempo de trámite está basado en los días laborables después de haber recibido toda la documentación necesaria para presentar una decisión y no se requiera verificación y/o investigación adicional. Estadística Individual de la Compañía, 2017.
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