Monday thru Friday . 8:00 AM - 5:00 PM EST
Monday thru Friday . 8:00 AM - 5:00 PM EST
Monday thru Friday . 8:00 AM - 5:00 PM EST
Online Billing is a feature within Business Services that enables you to reconcile (submit changes to) your Aflac invoice online. Online Billing also provides you with the option of paying your invoice online.
If you are a new Aflac account with less than 1,000 employees and you provided your e-mail address on the Payroll Account Acknowledgement form you completed with your agent, you will receive an e-mail containing a temporary password that you will need to use to complete your one-time registration.
Existing accounts with less than 500 policy lines billed can contact our Customer Service Center at 800.992.3522 to have your contact information added. Once added, you will receive an e-mail containing a temporary password that you will need to use to complete your one-time registration.
You can also register for Aflac Business Services . You will need your Account Number, Billing Zip Code and IVR PIN (this is located on your invoice). If an error message is received advising that you are already registered, call the Customer Service Center at 800.992.3522 or e-mail BusinessServices@aflac.com. Please include your account number.
If you are a new Aflac account with less than 1,000 employees and you provided your e-mail address on the Payroll Account Acknowledgement form that you completed with your agent, you will automatically have the Online Billing feature activated.
Existing accounts with less than 500 policy lines billed can choose to activate the Online Billing feature within Business Services by selecting the Activate Online Billing button located on your account's page under My Accounts. Existing accounts will first need to register for Business Services before they will be able to log in and activate Online Billing.
To ensure that you receive all e-mail correspondence from our new system, please add the following e-mail address to your secure/approved list: MyAccount@Aflac-OnlineServices.com.
Express Reconciliation is another automated billing and reconciliation option for accounts that are too large for Online Billing (typically new accounts with more than 1,000 employees and/or existing accounts with more than 500 policy lines billed).
To learn more about the Express Reconciliation option, please contact your agent or contact us directly at mailto:firstname.lastname@example.org.
As an added bonus by using the Payment Scheduler, you are allowed to reconcile your invoices early and pick a payment draft date up to five (5) business days past the invoice due date.
Once you click the Submit button, you cannot make changes to your invoice. If you are paying by paper check, simply include a copy of your invoice with your payment to inform us of any adjustments that need to be made, and adjust the amount of your check accordingly. If you paid by draft or scheduled draft, we are unable to stop the draft. You will need to send a written request for a refund to Aflac at 1932 Wynnton Road, Columbus, GA 31999 or fax your request to us at 800.448.8922.
Yes. Click your name at the top right-hand side of the site. You can change your password by selecting the Change Password option.
Yes. You can change your secret question/answer by clicking on your name at the top right-hand side of the site. You will then select the Change Secret Q & A option. From the My Accounts tab, click Account Settings, then Authorized Users, and then click Edit next to your name. Please note that your secret answer must be 8 to 20 characters long, must contain only letters and digits, and is case sensitive.
If you have forgotten your Business Services password, you can reset it by simply clicking the Forgot Password link on the main login page. You will need to select your secret question and enter your answer. You will receive an e-mail with a temporary password that you will need to use the next time you log into the system. You will be prompted to create a new password.
If you need assistance with resetting your password, contact our Customer Service Center at 800.992.3522 or you can e-mail us at BusinessServices@aflac.com. Please include your account number.
You can add accounts by clicking your name at the top right-hand side of any page. Select the Authorized Accounts option, then the Add a New Account button. Enter the account number, billing ZIP code and IVR PIN, and then follow the instructions for adding more accounts to your user profile.
You can print a copy of your invoice from your home page or from the My Accounts section of Business Services. Identify the invoice that you would like to print and then select View Invoice. Click on the printer icon to print the invoice. If the invoice has not yet been submitted for payment, you will need to click Edit Invoice next to the appropriate invoice, and then select View Printable Invoice from the invoice detail screen. You will then click on the printer icon to print your invoice.
If you have questions or need assistance with Business Services or Online Billing, you can contact us via e-mail at BusinessServices@aflac.com, or call us toll free at 800.992.3522. Please include your account number or have it ready when you call.
The Electronic Deduction Summary (EDS) is provided to increase the accuracy of the first invoice payment and reduce invoice discrepancies. The EDS is updated daily with the most recent information for your account.
Within the invoice, as well as from the My Participants tab, you can make several policy level changes. Please note: some changes will require the policyholder to complete and return a signed form. If Online Billing has been activated, terminations and cancellations will need to be notated when reconciling your invoices.
Yes. From the Support tab you can access claim forms from the Forms Library
If you need to obtain approval to pay the invoice before you send payment, or if you need to route the invoice to another person for payment, you can set up the Financial Approvers and Bill Payers Tool in Aflac Business Services.
To set up Financial Approvers and/or Bill Payers:
You can add a new Financial Approver or Bill Payer on either the Authorized User screen or the Approval Settings screen, both located under My Accounts / Account Settings.
The Approval Settings screen allows you to set up a Financial Approver to review and approve invoices submitted for payment and to set up a Bill Payer to send payment to Aflac. You may set up either one – or both – of these roles; whatever best meets your needs.
Two questions will appear on the Approval Settings screen. They are:
When the Administrator submits an invoice for approval, the Financial Approver will receive an email notifying them that there is an invoice ready for their review and approval.
If you approve the invoice, an email will be forwarded to the Bill Payer if this role was established in the Account Settings section. If you do not have a Bill Payer defined, the approval will be returned to the Account Administrator.
If you reject the invoice, an email will be returned to the Administrator indicating that additional information or revisions are required for approval. It is helpful to include comments when returning a rejection.
If you elected to use a Bill Payer in your invoice process in Business Services, the bill payer will receive an email to pay the invoice.
If you have not elected to use a Bill Payer, the Administrator will receive an email to pay the invoice.
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Coverage underwritten by American Family Life Assurance Company of Columbus. Group coverage underwritten by Continental American Insurance Company, which is not licensed to solicit business in Guam, Puerto Rico, or the Virgin Islands. For groups sitused in California, group coverage is underwritten by Continental American Life Insurance Company. For individual coverage in New York or coverage for groups sitused in New York, coverage is underwritten by American Family Life Assurance Company of New York.
†One Day PaySM available for most properly documented, individual claims submitted online through Aflac SmartClaim® by 3PM ET. Aflac SmartClaim® not available on the following: Disability, Life, Vision, Dental, Medicare Supplement, Long Term Care/Home Health Care, Aflac Plus Rider, Specified Disease Rider and Group policies. Aflac processes most other claims in about four days. Processing time is based on business days after all required documentation needed to render a decision is received & no further validation and/or research is required. Individual Company Statistic, 2015.
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