For Business Services users, removing an employee is done within the invoice online or within the employee’s profile. Log in to Business Services to access this information.
For paper billing users, the codes at the bottom of the Aflac Statement are used to remove an employee. The codes indicate different reasons for the removal (e.g., T- Terminated, D- Deceased, R - Retired). Draw a line through the policy and policyholder's name to be removed, and place the appropriate code in the adjacent CR column.
In addition to making your changes on the statement, you may also fax your request directly to us at 706.660.7177.
Individual coverage is underwritten by American Family Life Assurance Company of Columbus. In New York, coverage is underwritten by American Family Life Assurance Company of New York.
Worldwide Headquarters | 1932 Wynnton Road | Columbus, GA 31999
†One Day PaySM available for most properly documented, individual claims submitted online through Aflac SmartClaim® by 3 p.m. ET. Aflac SmartClaim® is available on most Accident, Cancer, Hospital, Specified Health, and Intensive Care policies. Aflac processes most other claims in about four days. Processing time is based on business days after all required documentation needed to render a decision is received and no further validation and/or research is required. Individual Company Statistic, 2017.