For Business Services users, removing an employee is done within the invoice online or within the employee’s profile. Log in to Business Services to access this information.
For paper billing users, the codes at the bottom of the Aflac Statement are used to remove an employee. The codes indicate different reasons for the removal (e.g., T- Terminated, D- Deceased, R - Retired). Draw a line through the policy and policyholder's name to be removed, and place the appropriate code in the adjacent CR column.
In addition to making your changes on the statement, you may also fax your request directly to us at 706.660.7177.
Coverage underwritten by American Family Life Assurance Company of Columbus. Group coverage underwritten by Continental American Insurance Company, which is not licensed to solicit business in Guam, Puerto Rico, or the Virgin Islands. For groups sitused in California, group coverage is underwritten by Continental American Life Insurance Company. For individual coverage in New York or coverage for groups sitused in New York, coverage is underwritten by American Family Life Assurance Company of New York.
†One Day PaySM available for most properly documented, individual claims submitted online through Aflac SmartClaim® by 3 PM ET. Aflac SmartClaim® not available on the following: Short Term Disability (excluding Accident and Sickness Riders), Life, Vision, Dental, Medicare Supplement, Long Term Care/Home Health Care, Aflac Plus Rider and Group policies. Aflac processes most other claims in about four days. Processing time is based on business days after all required documentation needed to render a decision is received & no further validation and / or research is required. Individual Company Statistic, 2015.