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Quick Links

Getting Started

What is an authorized user?
What is Online Billing?
Who should take advantage of Aflac Business Services/Online Billing?
How do I select/activate the Online Billing feature?
How can I tell whether the Online Billing feature is activated for my account?
Do I need to turn off my pop-up blocker to use Aflac Business Services/Online Billing?
Can I save the Aflac Business Services login page in my favorites?
Is Aflac Business Services Mac-compatible?
Whom can I contact if I have questions or need assistance?


How do I add or remove dependents from a participant's information?
Can I edit information for individual participants?


What communication(s) will I receive when my Online Billing invoice is ready?
How do I use Online Billing to reconcile my invoice?
Can I pay my invoice online?
Why should I pay my invoice online?
What are the benefits of using the Payment Scheduler?
Are there disadvantages to using the Payment Scheduler?
What happens if I click Submit and then realize I have changes I need to make?
Do I have to pay by bank draft to use the Payment Scheduler?
Do I have to use the Payment Scheduler?
How do I print my invoice?
Can I use Online Billing but still submit payment by check?

Financial Approvers and Bill Payers

How do I set up the Financial Approvers and Bill Payers Tool?
How do I add a Financial Approver or Bill Payer?
How do I submit an Invoice for Approval?
How do I approve an Invoice?
How do I send an Invoice to the Bill Payer?
How do I pay the invoice?


How do I add an authorized user?
What is a deduction summary?
What account level information can I update through Aflac Business Services?
What are the password criteria?
Can I change my password?
Can I change my secret question/answer?
If I forget my password, how do I reset it?
If I have another account that I need to administer, how can I add the account?