Hurricane Irma & Harvey Update | Learn More

A message from Aflac

To all of our policyholders in areas affected by Hurricane Irma and Harvey, please know that the thoughts and prayers of everyone at Aflac are with you and your families. We want to do everything possible to help you. Your policies will not lapse for 60 days. Toward the end of that time, we will reach out to you to see how we can continue supporting you. We have also made a $500,000 donation to the American Red Cross, and our employees are making their own private contributions. Please be safe, as the care of you and your families is paramount.


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Getting Started

What is an authorized user?
What is Online Billing?
Who should take advantage of Aflac Business Services/Online Billing?
How do I select/activate the Online Billing feature?
How can I tell whether the Online Billing feature is activated for my account?
Do I need to turn off my pop-up blocker to use Aflac Business Services/Online Billing?
Can I save the Aflac Business Services login page in my favorites?
Is Aflac Business Services Mac-compatible?
Whom can I contact if I have questions or need assistance?


How do I add or remove dependents from a participant's information?
Can I edit information for individual participants?


What communication(s) will I receive when my Online Billing invoice is ready?
How do I use Online Billing to reconcile my invoice?
Can I pay my invoice online?
Why should I pay my invoice online?
What are the benefits of using the Payment Scheduler?
Are there disadvantages to using the Payment Scheduler?
What happens if I click Submit and then realize I have changes I need to make?
Do I have to pay by bank draft to use the Payment Scheduler?
Do I have to use the Payment Scheduler?
How do I print my invoice?
Can I use Online Billing but still submit payment by check?

Financial Approvers and Bill Payers

How do I set up the Financial Approvers and Bill Payers Tool?
How do I add a Financial Approver or Bill Payer?
How do I submit an Invoice for Approval?
How do I approve an Invoice?
How do I send an Invoice to the Bill Payer?
How do I pay the invoice?


How do I add an authorized user?
What is a deduction summary?
What account level information can I update through Aflac Business Services?
What are the password criteria?
Can I change my password?
Can I change my secret question/answer?
If I forget my password, how do I reset it?
If I have another account that I need to administer, how can I add the account?