Help for those affected by the hurricanes | Learn More

A message from Aflac

To our policyholders in areas affected by the recent hurricanes, please know that the thoughts and prayers of everyone at Aflac are with you. We are working with government agencies that represent all declared disaster areas to ensure we do everything possible to help you. Based on that guidance, we have extended the due dates for policy premiums by 60 days for those living in places that have been declared disaster areas. If you have a question about your policy or need help, contact us at 800-992-3522. To help with the recovery, Aflac made a $500,000 donation to the American Red Cross, and our employees are making their own private contributions. Please be safe, as the care of you and your families is paramount.

855.502.3522

For existing account servicing call: 800.992.3522

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Monday thru Friday . 8:00 AM - 5:00 PM EST

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One Day PaySM FAQ

Have questions about One Day PaySM? We’ve got some pretty quick answers right here.

What is One Day PaySM?
How does it work?
What do I have to do to get my claim paid in one day?
How will I receive my claim funds?
Does it cost anything to sign up for One Day PaySM?
What types of claims may be filed using Aflac SmartClaim®?
Why can’t all policies be filed using Aflac SmartClaim®?
What happens if I have more than one Aflac policy—do I have to file a separate claim for each one?
You say my documentation needs to be electronically uploaded—what if I don’t have access to a scanner?
What if I don’t have a scanner, smartphone or access to a computer?
What if I don’t have my claim documentation when I start the Aflac SmartClaim® process?
You processed my claim quickly but it took me 5 days, beyond the date the claim was paid, to receive my check in the mail.
You processed my claim quickly but it took me 2 days beyond the date the claim was paid to receive my claim payment in my bank account.
What if I initiated my claim through Aflac SmartClaim® but mailed or faxed my supporting documentation?
What if I file my claim through Aflac SmartClaim® with all my required documentation uploaded during the weekend or a holiday?
Is One Day PaySM available for Group claims?
Hopefully, we’ve answered your questions. If not, just give us a call.