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855.502.3522

For existing account servicing call: 800.992.3522

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Whether it’s accident, cancer, hospitalization or illness, no one will process and pay your claim faster. Our promise to you is to process and pay, not deny and delay.

There are three simple steps to make sure you get paid quickly:

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USE AFLAC SMARTCLAIM®

Our system will guide you every step of the way—from filling out the right forms to filing your claim—so your claim can be processed quickly.

Log in to Aflac SmartClaim®
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UPLOAD SUPPORTING DOCUMENTS

Once you’ve filled out the correct forms, you can upload any other required documents electronically. Just use a scanner or take a picture with your phone.

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SUBMIT BY 3:00 PM ET

One Day PaySM is available for certain individual claims submitted online through the Aflac SmartClaim® process. Claims may be eligible for One Day Pay processing if submitted online through Aflac SmartClaim®, including all required documentation, by 3 p.m. ET. Documentation requirements vary by type of claim; please review requirements for your claim(s) carefully. Aflac SmartClaim® is available for claims on most individual Accident, Cancer, Hospital, Specified Health, and Intensive Care policies. Processing time is based on business days after all required documentation needed to render a decision is received and no further validation and/or research is required. Individual Company Statistic, 2019.

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