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Press Release Story

My Special Aflac Duck™ Makes a New Nest at Children's Hospital in New Orleans Patients Receive Robotic Duck Designed to Help Them Cope with Cancer

NEW ORLEANS, Nov. 29, 2018 /PRNewswire/ -- Aflac, the leader in voluntary insurance sales at U.S. worksites, today delivered the first My Special Aflac Ducks to Children's Hospital in New Orleans. My Special Aflac Duck, designed by Sproutel, is a social robot that uses medical play, lifelike movement, and emotions to engage and help comfort kids during their cancer care. Today's delivery to Children's Hospital in New Orleans follows more than 18 months of child-centered research conducted with children, parents and medical providers at the Aflac Cancer and Blood Disorders Center of Children's Healthcare of Atlanta.

Maxwell, a 4-year-old cancer patient, creates a personalized necklace for his new friend, My Special Aflac Duck, following a fun scavenger hunt at Children’s Hospital in New Orleans on Thursday, Nov. 29, 2018. Aflac, a long-time supporter of children and families facing childhood cancer, hosted a special delivery event for several children at the hospital to debut the company’s new robotic, caring companion for children coping with cancer.

"As we begin the holiday season we are proud to deliver My Special Aflac Ducks to children and families facing childhood cancer here at Children's Hospital in New Orleans," Aflac Chairman and CEO Dan Amos said. "My Special Aflac Duck will help provide comfort and joy for children who need it most during this special time of year and throughout their treatments on the road to recovery. Aflac is pleased to make this investment for these courageous kids in such a great community."

At the delivery event, attendees were treated to a demonstration of My Special Aflac Duck, highlighting how it will help comfort children and serve as a tool for health care professionals to use with their patients. After the demonstration, children and their parents were sent on a fun scavenger hunt, finding clues and visiting various locations at the hospital, eventually leading them to the discovery of their very own My Special Aflac Duck. Aflac and Sproutel invested nearly two years to research and develop My Special Aflac Duck.

"We are so pleased to extend My Special Aflac Duck to this wonderful community and create a memorable day for children as a symbol of Aflac's unwavering commitment to families facing childhood cancer. It is a great source of pride for the entire Aflac family," The Aflac Foundation, Inc. President Kathelen Amos said. "On behalf of our employees and independent agents, we want to thank the patients, families and caregivers for allowing us to share our new, innovative Aflac Duck with brave and special children in such an impactful way this holiday season."

"When we first heard what Aflac was doing to support children with cancer, we knew we wanted to be a part of this incredible and innovative program," Children's Hospital, New Orleans Vice President of Development Alicia Franck said. "My Special Aflac Duck is truly a remarkable way to engage children in our hospital and allow them to express themselves through both the difficult and joyful times."

To date, Aflac has hosted special delivery events for My Special Aflac Duck in five markets (Atlanta; Houston; Nashville; New Orleans; and Columbia, South Carolina) and has distributed ducks to children in hospitals from 31 states. Aflac will continue to expand its My Special Aflac Duck campaign to hospitals across the country, providing a My Special Aflac Duck to any newly diagnosed child in the United States, ages 3-13, free of charge. At a cost of $200 per unit to Aflac, the company has invested more than $3 million for the research, design and delivery of My Special Aflac Duck.

In addition to My Special Aflac Duck, Sproutel has created a companion app available on the Apple App Store and Google Play. The app can be downloaded on smartphones and tablets free of charge. Additional features of My Special Aflac Duck include:

  • Emotional expression: Seven RFID-enabled feeling cards help children communicate; the duck acts out a given feeling when that feeling card is tapped to its chest.
  • Medical and nurturing play: A chemotherapy port allows children to mirror their care experiences via play, giving them a sense of control during the process. The duck's no-cost companion app allows users to "bathe" it, "feed" it and give it "medicine" via augmented reality.
  • Music, singing and nuzzling: The duck sings when music is played. Customizable sounds include gentle waves, wind and a farm.
  • Breathing and heartbeat: The duck produces a naturalistic heartbeat and deep breathing, which caregivers can incorporate into calming routines and exercises.
  • Batteries and accessories: Provided so it is ready to use out of the box.
  • Convenience: A removable skin, which can be washed to adhere to hospital hygiene standards.

"For more than 20 years, Aflac's efforts to help children and families facing childhood cancer have been at the forefront of our corporate responsibility program. Today, we celebrate Aflac's commitment to the people and families of New Orleans, the Gulf South and beyond," Aflac Senior Vice President and Chief Brand and Communications Officer Catherine Hernandez-Blades said. "We are working to bring My Special Aflac Duck nationwide, to the more than 15,000 children diagnosed with cancer in America each year. We are so thankful for Children's Hospital in New Orleans for helping us come closer to reaching that goal."

Since 1995, Aflac has contributed more than $128 million to the pediatric cancer cause, including more than $500,000 donated each month by 17,000 independent agents licensed to sell Aflac products. The funds are committed directly from their monthly commission checks. To see My Special Aflac Duck in action and to learn more about this important cause, please visit

About Aflac  
When a policyholder gets sick or hurt, Aflac pays cash benefits fast. For more than six decades, Aflac insurance policies have given policyholders the opportunity to focus on recovery, not financial stress. In the United States, Aflac is the leader in voluntary insurance sales at the worksite. Through its trailblazing One Day PaySM initiative, for eligible claims, Aflac U.S. can process, approve and electronically send funds to claimants for quick access to cash in just one business day. In Japan, Aflac is the leading provider of medical and cancer insurance and insures 1 in 4 households. Aflac insurance products help provide protection to more than 50 million people worldwide. For 12 consecutive years, Aflac has been recognized by Ethisphere as one of the World's Most Ethical Companies. In 2018, Fortune magazine recognized Aflac as one of the 100 Best Companies to Work for in America for the 20th consecutive year and included Aflac on its list of World's Most Admired Companies for the 17th time. Aflac Incorporated is a Fortune 500 company listed on the New York Stock Exchange under the symbol AFL. To find out more about Aflac and One Day PaySM, visit or

Aflac herein means American Family Life Assurance Company of Columbus and American Family Life Assurance Company of New York.

Aflac Logo. (PRNewsFoto/Aflac)

Media contacts:
Aflac – Kristen Fraser, 706.580.3813 or 
DEVENEY on behalf of Children's Hospital, New OrleansCarrie DeVries, 504.881.4841 or

Aflac analyst and investor contact:
David A. Young, 706.596.3264 or