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Press Release Story

Employers are Hiring - Job Satisfaction is Growing - Workers More Satisfied with Workplace Benefits Aflac Study Shows Job Satisfaction Rebounding as Employers Embrace the Power of Strong Benefits Offerings

COLUMBUS, Ga., Oct. 10, 2018 /PRNewswire/ -- After seeing American workers' job satisfaction dip in 2017, there is strong evidence that both workers and their employers have renewed feelings of workplace optimism and satisfaction. However, despite many reasons to be positive, employees and employers continue to have health care financial concerns. These are two key findings from the 2018 Aflac WorkForces Report (AWR), a national online survey of 1,700 benefits decision-makers and 2,000 employees across the U.S., released today by Aflac, the leader in voluntary insurance sales at U.S. worksites.

"Our study shows more employers are realizing how the benefits package is one of the strongest influences on the overall well-being and job satisfaction of today's more empowered, benefits-driven employees," said Matthew Owenby, senior vice president, chief human resources officer at Aflac. "However, despite the all-around positive feelings around benefits, the AWR research also shows that employers and employees have work to do to promote better educated, more financially sound health care benefits decisions."

Job Satisfaction Rebounds
Benefits satisfaction has reached a new high among workers since the first Aflac WorkForces Report was released in 2011. According to the 2018 Aflac study, 61 percent are extremely or very satisfied with their benefits, compared with 46 percent in 2011. More than half (55%) of employees surveyed would be at least somewhat likely to accept a job with lower compensation but a more robust benefits package. Almost two-thirds (65%) of American workers are extremely or very satisfied in their jobs, up from 49 percent in 2011. Additionally, demonstrating a continued upward trend, more than 1 in 4 (26%) employees report having left a job or turning down a job offer due to the benefits offered, up from 16 percent in 2016.

Optimistic Employers Embrace Benefits
Like their workers, employers also have reason to feel good about the employment picture. Overall, the AWR found that employers continue to be in an optimistic growth mode, with more than half (57%) of employers reporting revenue growth and 36 percent reporting that they have maintained revenue in the last 12 months. As a result, 46 percent expect to hire full-time employees and 34 percent expect to hire part-time employees in the next 12 months. Recognizing the strong connection between benefits and happy workers, more than 8 in 10 (81%) of employers that offer benefits agree their company's benefits offerings increase employee satisfaction.

Health Care Hurdles Remain
While half of workers have a solid understanding of their total annual cost for health care coverage and care, a closer look shows that just 39 percent surveyed have a full understanding of their health insurance policy, according to the Aflac study. Nearly 1 in 5 (19%) did not feel confident they understood everything they signed up for after their most recent benefits enrollment.

A close look at employees' benefits enrollment patterns indicate clear explanations for the gap in health care insurance understanding. For example, the vast majority (93%) of employees choose the same benefits each year rather than making changes during open enrollment periods. And more than half (56%) of employees surveyed spent less than a half hour researching their benefits options during the last open enrollment, including 19 percent who didn't do any research at all.

"Lack of information is the leading deterrent to employees being confident about their benefits selections," said Owenby. "Knowing how much time the average worker spends researching benefits options, employers need a multipronged approach to provide employees with easy-to-understand information across all channels, including face-to-face access to knowledgeable experts, which is preferred by many workers."

Financial Impact Can Drain
Given the importance of benefits decisions, an uninformed choice now could affect a worker's financial well-being in the year ahead, leading possibly to more serious implications like draining a savings account or 401(k) to pay deductibles and other uncovered costs. Despite progress compared to 2017, more than half (58%) of workers would not be able to cover unexpected out-of-pocket medical costs of $1,000 or more, and nearly one-third (31%) would not be able to cover an unexpected out-of-pocket medical bill greater than $500.

Employers feel their workers' pain, with just 68 percent of employers saying they believe their employees have enough options available to help them meet their health care financial obligations, down from 73 percent last year. With many aware of their financial challenges, a strong majority of employees (85%) also see a growing need for voluntary insurance benefits, a sentiment that has grown significantly and is up from 63 percent in 2014. In addition to helping workers cover costs that may not be covered by major medical insurance, voluntary insurance can help pay additional dividends. The Aflac study found that job satisfaction rises from 65 percent for the overall population to 69 percent among employees in organizations where voluntary benefits are offered and 75 percent when enrolled.

To learn more about the 2018 Aflac WorkForces Report, visit

About the 2018 Aflac WorkForces Report
The 2018 Aflac WorkForces Report is the eighth annual study examining benefits trends and attitudes. Lightspeed conducted the employer survey online in the United States between June 18 and July 10, 2018, among benefits decision-makers at companies with at least three employees. Results were weighted to enable year-over-year trending. No estimates of theoretical sampling error can be calculated; a full methodology is available.

Lightspeed conducted the employee survey online in the United States between March 11 and April 10, 2018, among adults ages 18 and older who are employed full or part time at a company with three or more employees. Results were weighted to match U.S. demographics. No estimates of theoretical sampling error can be calculated; a full methodology is available. For complete survey methodology, please contact Darcy Brito at or 706.320.2358.

About Lightspeed
Lightspeed is a leading digital data collection company on a mission to help clients discover truth through data. Our 700 employees in 14 countries are helping clients find more creative ways of collecting and connecting data: from search to modern survey, from opt-in panels to programmatic exchanges and DMPs, from self-reported answers to appended profiles, from insights to activation. Headquartered in the U.S., Lightspeed is part of Kantar, one of the world's leading data, insight and consultancy companies.

About Aflac
When a policyholder gets sick or hurt, Aflac pays cash benefits fast. For more than six decades, Aflac insurance policies have given policyholders the opportunity to focus on recovery, not financial stress. In the United States, Aflac is the leader in voluntary insurance sales at the worksite. Through its trailblazing One Day PaySM initiative, for eligible claims, Aflac U.S. can process, approve and electronically send funds to claimants for quick access to cash in just one business day. In Japan, Aflac is the leading provider of medical and cancer insurance and insures 1 in 4 households. Aflac insurance products help provide protection to more than 50 million people worldwide. For 12 consecutive years, Aflac has been recognized by Ethisphere as one of the World's Most Ethical Companies. In 2018, Fortune magazine recognized Aflac as one of the 100 Best Companies to Work for in America for the 20th consecutive year and included Aflac on its list of World's Most Admired Companies for the 17th time. Aflac Incorporated is a Fortune 500 company listed on the New York Stock Exchange under the symbol AFL. To find out more about Aflac and One Day PaySM, visit or

Aflac herein means American Family Life Assurance Company of Columbus and American Family Life Assurance Company of New York.

Aflac Logo. (PRNewsFoto/Aflac)

Media contact – Darcy Brito, 706.320.2358 or

Analyst and investor contact – David A. Young, 706.596.3264 or 800.235.2667, FAX 706.324.6330, or