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Press Release Story

12th Annual BenefitsPRO Readers Choice Survey Says Aflac is No. 1 Aflac is Easiest to Work With and the Company that Brokers Say they Cannot Live Without

COLUMBUS, Ga., Nov. 9, 2016 /PRNewswire/ -- Aflac, the leader in voluntary insurance sales at the worksite in the United States, announced today that the readers have spoken, and Aflac comes out on top. In its annual Readers Choice Survey, the BenefitsPRO publication found that Aflac was the preferred company in seven categories: which carrier is best prepared for PPACA, which third-party administrator offers the most comprehensive service, which carrier offers the best dental coverage, which technology vendor makes your life the easiest, which carrier is easiest to work with, which carrier is best prepared for a defined contribution future and which enrollment company could you not live without. Aflac took second place in the only other category.

"Being the No. 1 insurance carrier among brokers in 7 out of 8 categories is tremendous news," Aflac Chairman and CEO Dan Amos said. "It is a tribute to the hard work of our sales and claims administration teams, who have now set the bar extremely high. Brokers want to work with Aflac because they know that our products, services and workforce are outstanding." 

"Once a year, BenefitsPRO Magazine offers benefits professionals a unique chance to let industry giants know how they see the benefits industry," BenefitsPro Magazine Publisher Tamara Patterson said. "Congratulations to Aflac, which our readers selected as one of their top vendors."

According to BenefitsPRO, the Readers Choice Awards are determined by the number of votes a vendor received via an email survey. Voters must be subscribers of BenefitsPRO Magazine, and entries are limited to one vote per subscriber.

In 2015, Aflac introduced its innovative One Day PaySM initiative, which has enabled the company to use its proprietary SmartClaim® system to provide benefits to millions of policyholders in a single business day. Since the inception of the program in February 2015, 100 percent of eligible One Day PaySM claims were processed within the one day time frame.

About Aflac
When a policyholder gets sick or hurt, Aflac pays cash benefits fast. For six decades, Aflac insurance policies have given policyholders the opportunity to focus on recovery, not financial stress. In the United States, Aflac is the leader in voluntary insurance sales at the worksite. Through its trailblazing One Day PaySM initiative, Aflac U.S. can receive, process, approve and disburse payment for eligible claims in one business day. In Japan, Aflac is the leading provider of medical and cancer insurance and insures 1 in 4 households. Aflac insurance products help provide protection to more than 50 million people worldwide. For 10 consecutive years, Aflac has been recognized by Ethisphere as one of the World's Most Ethical Companies. In 2016, Fortune magazine recognized Aflac as one of the 100 Best Companies to Work for in America for the 18th consecutive year and included Aflac on its list of Most Admired Companies for the 15th time, ranking the company No. 1 in innovation for the insurance, life and health category for the second consecutive year. In 2015, Aflac's contact centers were recognized by J.D. Power by providing "An Outstanding Customer Service Experience" for the Live Phone Channel. Aflac Incorporated is a Fortune 500 company listed on the New York Stock Exchange under the symbol AFL. To find out more about Aflac and One Day PaySM, visit or

Aflac herein means American Family Life Assurance Company of Columbus and American Family Life Assurance Company of New York.

Aflac Logo. (PRNewsFoto/Aflac)

Media contacts – Jon Sullivan, 706.763.4813 or

Analyst and investor contact – Robin Y. Wilkey, 706.596.3264 or 800.235.2667, FAX: 706.324.6330, or

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