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Flex One® Claims
To file a Flex One® reimbursement, you must complete a Flex One® Request for Reimbursement form. Please be sure to complete all required sections to ensure quick processing of your request. All fields must be filled in completely; do not include "See Attached" in any field.
- Do not submit Dependent Day Care (DDC) or Unreimbursed Medical (URM) claims until after services are rendered.
- Attach a legible receipt (or receipts) from the service provider showing:
- A description of the service, or list of supplies furnished.
- The charge(s) for each service.
- The date(s) of each service.
- The name of person(s) receiving service.
Note: Drug receipts must show the drug name. Balance due statements and credit card receipts are not valid unless they indicate all of the listed above required information. All receipts should be accompanied by a Request for Reimbursement form.
- Remember that the service provider's signature on the Request for Reimbursement can be substituted for a receipt.
- If you carry group insurance, submit expenses to the insurance carrier first. Attach the Explanation of Benefits (EOB) to document reimbursement or to credit your deductible and coinsurance amounts.
- Note that checks will not be written for less than $15. Requests for less than $15 will be applied to future requests.
You can now submit your Flex One® reimbursement requests toll-free. All Requests for Reimbursements can be faxed to 1-877-FLEX-CLM (1-877-353-9256). Please allow 48 hours for the receipt of your faxed form before calling to inquire about your reimbursement. A delay in processing may occur for any correspondence received that is not related to Flex One® claims. If you prefer to mail your reimbursement requests, please submit them to:
Aflac Benefit Services/Flex One
1932 Wynnton Road
Columbus, GA 31999-9950
For customer service, call 1-877-FLEX-IVR (1-877-353-9487).
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Aflac Toll-Free
1-800-99-AFLAC (1-800-992-3522)
24-Hour Toll-Free Flex One IVR
1.877.353.9487
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