Making Changes Online
• Use the codes on your invoice to indicate the reason for change.
• Provide an address for policyholders who should be billed at home.
• Allow one billing cycle for your change to appear.
Register for Online Services
Applications Pending Approval
• Your invoice will show the status of application pending approval.
• You may remit deductions already made for these applications.
• We will refund these deductions if the application is not issued.
Making Your Payment
• Online Billing gives you the option to reconcile and pay invoices electronically.
• For faster, convenient payments and e-mail reminders, enroll in
Online Billing.
• If mailing payments, include invoice number on payment stub and check.
• With all payment options, please pay your invoices in the order that they are billed.
Premimum Deduction Information
• Deductions should begin one month before the due date of the first invoice.
• Your Aflac agent provides the date you should begin deductions.
• Your Aflac agent will also give you deduction cards for your records.
Claim Filing Tips: Employees can/may:
• Complete all patient/policyholder information and sign claim form.
• Include the policy number(s) on all documents.
• Have the doctor complete the Physician’s Statement section, if applicable.
• Have an authorized representative of the account complete the employer section and verify pre-tax/after-tax status of the policy, if filing for disability benefits.
• Attach all applicable itemized billing and/or supporting documentation.
Get a Claim Form
Cafeteria Plans
Coverage modifications made before the end of the current cafeteria plan year must be made in the event of a change in status (example: marriage, divorce, birth, adoption, death, or change in employment status). You are the plan sponsor and bear sole responsibility for making this decision.
IRS Guidelines (PDF)
