Mail all forms and documents to:

1932 Wynnton Road
Columbus, GA 31999

Visit us on the Web to:

• Manage your account’s billing and invoices using Aflac’s free Online Services.
• Refer your employees to Policyholder Services for policy assistance.
• Print or review claim form, visit the Get a Claim Form page.

Send your faxes to:

Claims: 1.877.442.3522
Policy/Invoice Changes: 1.800.448.8922
FSA Claims: 1.877.353.9256

Contact us by phone:

Interactive Voice Response available 24/7
1.877.353.9487

Customer Service Center (8:00 AM - 8:00 PM EST)
1.800.99.AFLAC (1.800.992.3522)
Press 1 for Policy Service
Press 2 for Accounts.

En Español (8:00 AM - 6:00 PM EST)
1.800.742.3522

Aflac Toll-Free 1-800-99-AFLAC (1-800-992-3522) Benefit Services: 1-800-323-5391 24-Hour Toll-Free Flex One IVR 1.877.353.9487