File a Claim Online

Using Aflac SmartClaim®, we process, approve and pay claims in just a day.

Download a Claim Form

Choose your state of residence and select the appropriate form(s) below.


Life claim forms for the state of Illinois must be obtained by contacting Aflac Worldwide Headquarters at 800.992.3522 to have the appropriate forms sent to you. Our customer service representatives are here to assist you Monday through Friday from 8 a.m. until 8 p.m. Eastern time.

Call Us Toll Free


8:00 AM – 8:00 PM (ET)

Monday – Friday

File Your Claim by Fax


File Your Claim by Mail


1932 Wynnton Road

Columbus, GA 31999