Statement Guide
Business Services Accounts
Business Services accounts will receive an e-mail alert advising that their statement is ready for review and payment. Please add myaccount@aflac-onlineservices.com to your e-mail address book to ensure you receive important e-mail notifications from Aflac. If your account needs a paper statement for internal processing, you may print a copy after you reconcile your online statement.
Paper Statement Accounts
This is a sample of the statement you will receive after your employees apply and are approved for Aflac insurance policies.

Helpful Tips for Common Adjustments

  • Confirm that the billing frequency in the left column of the first page of the statement is correct. If the billing frequency is incorrect, contact Aflac’s Customer Service Center.
  • Review each employee’s deduction for any discrepancies beginning on page 3 of your statement.
  • Mark through mismatched deduction beside the policy in question, enter the change request (CR) code, and indicate the correct amount. If change request is for a name change, add person to policy (beneficiary) or delete person (beneficiary) from policy, click here to download a change form.
  • Total the adjusted premium and enter the Adjustments Total and the Amount Enclosed on the payment coupon on page 1 of the invoice.
  • Send payment and a copy of the statement to Aflac Worldwide Headquarters:

    Aflac
    Attn: Remittance Processing Services
    1932 Wynnton Road
    Columbus, Georgia 31999-0797

8AM – 8PM (ET)
Monday – Friday