Business Services accounts will receive an e-mail alert advising that their statement is ready for review and payment. Please add myaccount@aflac-onlineservices.com to your e-mail address book to ensure you receive important e-mail notifications from Aflac. If your account needs a paper statement for internal processing, you may print a copy after your reconcile your online statement. This is a sample of the statement you will receive after your employees apply and are approved for Aflac insurance policies.

• Sample Statement Guide

Helpful Tips for Common Adjustments

• Confirm that the billing frequency in the top right section of the statement is correct. If the billing frequency is incorrect, contact Aflac’s Customer Service Center.
• Review each employee’s deduction for any discrepancies.
• Mark through mismatched deduction beside the policy in question, enter the change request (CR) code, and indicate the correct amount.
• Add the total premiums for each page and place the grad total on the first page.
• Send payment and a copy of the statement to Aflac Worldwide Headquarters:

  Aflac
  Attn: Remittance Processing Services
  1932 Wynnton Road
  Columbus, Georgia 31999-0797

• Sample Statement Adjustment