Accounts
Under the My Accounts tab, choose the appropriate account. Click the Account Settings menu, and then click Authorized Users in the left navigation pane. Fill out the user’s information and identify his or her role by using the tool tips to help you determine appropriate access.
The Electronic Deduction Summary (EDS) is provided to increase the accuracy of the first invoice payment and reduce invoice discrepancies. The EDS is updated daily with the most recent information for your account.
Business Services provides you with the ability to update account address information, billing information, contact information, and authorized users.
Business Services passwords must have a minimum of eight characters, must have a minimum of three lowercase characters, and must have at least one uppercase character.
Yes. You can change your password by clicking on the Edit My Profile link on the home page and then selecting the Change Password option.
Yes. You can change your secret question/answer by selecting the Edit My Profile link on the home page. You will then select the Change Secret Q & A option. Please note that your secret answer must be 6 to 20 characters long, must contain only letters and digits, and is case-sensitive.
If you have forgotten your Business Services password, you can reset it by simply clicking the Forgot Password link on the main login page. You will then need to select your secret question and enter your answer. You will receive an email with a temporary password to use the next time you log in to the system. You will then be prompted to create a new password. If you need assistance with resetting your password, contact our Customer Service Center at 800-99-AFLAC (800-992-3522) or send us an email at onlineservices@aflac.com.
You can add accounts through the Edit My Profile link on the home page. Select the Add Account button. Enter the account number, billing ZIP Code, and IVR PIN, and then follow the instructions for adding more accounts to your user profile.

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