Claim Forms

File a Claim Online

Connect with Aflac SmartClaim® and initiate your claims process online. Aflac has an average four-day turnaround for claims.

Download a Claim Form

Choose your state of residence and select the appropriate form(s).


Life claim forms for the state of Illinois must be obtained by contacting Aflac Worldwide Headquarters at 800.992.3522 to have the appropriate forms sent to you. Our customer service representatives are here to assist you Monday through Friday from 8 a.m. until 8 p.m. Eastern time.

Call Us Toll Free


8:00 AM – 8:00 PM (ET)

Monday – Friday

File Your Claim by Fax


File Your Claim by Mail


1932 Wynnton Road

Columbus, GA 31999