Aflac Establishes Toll-Free Hotline in Response to Hurricane Katrina Disaster
COLUMBUS, Ga., Sept. 6 /PRNewswire-FirstCall/ -- Aflac (NYSE: AFL) has
created a special toll-free hotline established to provide priority customer
service to its policyholders, sales agents and clients affected by Hurricane
Katrina. The number is 1-800-849-2943 and will serve as a means for expediting
information to callers who need immediate assistance regarding items such as
In addition to answering claim inquiries, Aflac call center
representatives will assist callers with prompt updating of their mailing
addresses to ensure faster payment delivery to claimants and sales associates
who have been displaced by the natural disaster. Customer service
representatives devoted to answering the special hotline will be available
from 8 a.m. - 8 p.m. Eastern time.
"Our thoughts are continually with everyone who has been impacted by
Hurricane Katrina," said Dan Amos, Aflac chairman and chief executive officer.
"We recognize the distress this event has caused in the lives of many of our
customers, agents and clients. Aflac is committed to assisting these
individuals by providing the highest level of customer service possible during
their tremendous time of need."
Last week, Aflac announced a 90-day grace period for premium payments due
from its policyholders in counties proclaimed disaster areas by the Federal
Emergency Management Agency (FEMA) due to the hurricane.
Aflac is the number one provider of guaranteed-renewable insurance in the
United States and Japan. Aflac's insurance products provide protection to more
than 40 million people worldwide and pay cash benefits to policyholders unless
they choose otherwise. Aflac's products are primarily sold at worksites in the
United States. In Japan, Aflac is the largest life insurer in terms of
individual insurance policies in force.
In January 2005, Aflac was included in Fortune magazine's list of the "100
Best Companies to Work For in America" for the seventh consecutive year. In
August 2005, Aflac was included in Fortune magazine's list of the "Top 50
Employers for Minorities." Aflac has also been included in Forbes magazine's
Platinum 400 List of "America's Best Big Companies" for five consecutive years
and in Fortune magazine's listing of "America's Most Admired Companies" for
five consecutive years. Aflac Incorporated is a Fortune 500 company listed on
the New York Stock Exchange under the symbol AFL. To find out more about
Aflac, visit aflac.com.
SOURCE Aflac Incorporated