Insurer's Client Central 2.0 Application Improves Customer Relations Experience
COLUMBUS, Ga., Sept. 15 /PRNewswire-FirstCall/ -- Aflac, the leading provider of guaranteed-renewable insurance in the United States, today announced that it has been named to the 2009 InformationWeek 500 list of the nation's most innovative users of business technology. The 2009 InformationWeek 500 companies were revealed Sept. 14, at an awards ceremony at the St. Regis Monarch Beach Resort in Dana Point, California.
Aflac, which is committed to providing the best service possible in response to the more than 12 million annual calls received at its customer service center, was nominated for its Client Central 2.0 application, a .Net-based, rich-client application that integrates information from several systems in an innovative graphical user interface (GUI) experience. The application allows Aflac's customer service representatives to quickly review customer information, policy data, recent claims and calls to effectively answer policyholders' questions.
"We are honored to be included on this prestigious list for the seventh time," said Gerald Shields, Aflac senior vice president and chief information officer. "It just shows that great things can happen when you consistently hire talented people, provide them with the tools they need to do their jobs and give them the freedom to be creative. With Client Central 2.0, we can capture, track and analyze customer retention data to better identify potential lost customers and avoid revenue loss. This is significant for our business, but ultimately Aflac's customers are the winners."
"For over 20 years, the InformationWeek 500 has honored the most innovative users of business technology," said InformationWeek Editor-in-Chief Rob Preston. "Year after year, InformationWeek 500 companies harness technology to improve efficiency, boost productivity, drive revenue and establish a competitive advantage. We applaud this year's winners, and the CIOs and other executives whose ingenuity and risk-taking are at the center of business technology innovation."
InformationWeek's annual 500 list identifies and honors the nation's most innovative users of information technology. Now in its 21st year, the list also tracks the technology, strategies, investments and administrative practices of America's best-known companies. Top winners have included Conway, National Semiconductor, Kimberly-Clark, Hilton Hotels and Unum. The InformationWeek 500 rankings are unique among corporate rankings because they spotlight the power of innovation in information technology, rather than simply identifying the biggest IT spenders.
Additional details about the InformationWeek 500 can be found online at www.informationweek.com/iw500/.
About Aflac (http://www.aflac.com)
For more than 50 years, Aflac products have given policyholders the opportunity to direct cash where it is needed most when a life-interrupting medical event causes financial challenges. As the number one provider of guaranteed-renewable insurance in the United States and the number one insurance company in terms of individual insurance policies in force in Japan, Aflac insurance products provide protection to more than 40 million people worldwide. In 2009, Aflac was recognized by Ethisphere magazine as one of the World's Most Ethical Companies for the third consecutive year and was also named by the Reputation Institute as the Most Reputable Company in the Global Insurance Industry for the second consecutive year. In 2009 Fortune magazine recognized Aflac as one of the 100 Best Companies to Work For in America for the eleventh consecutive year. Fortune magazine also ranked Aflac No. 1 on its global list of the Most Admired Companies in the Life and Health Insurance category. Aflac appears on Hispanic Enterprise magazine's list of the 50 Best Companies for Supplier Diversity and on Black Enterprise magazine's list of the 40 Best Companies for Diversity. Aflac was also named by Forbes magazine as America's Best-Managed Company in the Insurance category. Aflac Incorporated is a Fortune 500 company listed on the New York Stock Exchange under the symbol AFL. To find out more about Aflac, visit aflac.com.
About InformationWeek Business Technology Network (http://www.informationweek.com/)
The InformationWeek Business Technology Network provides IT executives with unique analysis and tools that parallel their work flow -- from the defining and framing of objectives through to the evaluation and recommendation of solutions. Anchored by InformationWeek, the multimedia powerhouse that looks across the enterprise, the network scales across the most critical technology categories with online properties like DarkReading.com (security), IntelligentEnterprise.com (application architecture), Network Computing (networking and communications) and PlugintotheCloud.com (cloud computing). The network also provides focused content for key IT targets, such as CIOs, developers, and SMBs with Dr. Dobb's InformationWeek Global CIO and bMighty.com, as well as vital vertical industries with InformationWeek Financial Services, Government and Healthcare. With content at the nucleus of our information distribution strategy, IT professionals turn to our network of expert voices, research and communities to stay informed, get advice and research technologies to make strategic business decisions.
About TechWeb (http://www.techweb.com/aboutus)
TechWeb, the global leader in business technology media, is an innovative business focused on serving the needs of technology decision-makers and marketers worldwide. TechWeb produces the most respected and consumed media brands in the business technology market. Today, more than 13.3 million* business technology professionals actively engage in our communities created around our global face-to-face events Interop; Web 2.0; Black Hat and VoiceCon; online resources such as the InformationWeek.com, Light Reading, Intelligent Enterprise, bMighty.com, and Advanced Trading; and the market leading, award-winning InformationWeek, and Wall Street and Technology magazines. TechWeb also provides end-to-end services ranging from next-generation performance marketing, integrated media, market research and analyst services.
TechWeb is a division of United Business Media, a global provider of news distribution and specialist information services with a market capitalization of more than $2.5 billion.
*13.3 million business decision-makers: based on number of monthly connections across TechWeb brands.
Public Relations Analyst